Privacy Policy

At Sleep Therapeutics, your trust matters to us. We’re committed to protecting your personal information and being transparent about how we collect, use, and safeguard it in compliance with Canadian privacy laws, including PIPEDA and applicable provincial legislation.

This Privacy Policy governs how Sleep Therapeutics—a national healthcare provider—collects, uses, and discloses information through our clinics, virtual platforms, and website. It does not apply to data managed directly by manufacturers of diagnostic or therapy devices (such as PAP devices), who maintain their own privacy practices and legal obligations. For questions about how a manufacturer handles your data, please contact them directly.

Personal Information We Collect

Overview: We collect only the personal, health, financial, and online information needed to deliver high-quality sleep care and services.

You may provide personal information when you book appointments, attend a sleep study, begin therapy, or communicate with us. We may also receive data from your physician, insurer, or the manufacturer of your PAP device. This may occur in person, over the phone, via chat or video, or through digital forms and tools.

We collect:

Personal Information

Name, date of birth, contact details
Health card or insurance information
Emergency contact information

Health Information

Sleep history, test results, diagnoses
Treatment plans and clinical note

Transactional and Financial Information

Purchase history (e.g. PAP devices, accessories)
Secure payment information

Device and Manufacturer Data

Usage and adherence data from PAP devices
Device serial numbers or ID’s

Website and Communication Data

Web form submissions, chat transcripts, and email interactions
IP address, browser/device type, location data
Cookies and analytics to enhance functionality

Providing this information is voluntary, but certain services may not be available without it.

How We Use Your Information

Overview: We use your information to deliver care, support operations, and improve your experience.

We use your data to:

Assess your needs and deliver personalized therapy
Schedule and manage appointments and follow-up
Communicate results and treatment plans
Coordinate with referring providers and insurers
Process transactions and issue receipts
Improve service delivery through internal analysis
Send updates and resources (with your consent)

Manufacturer Data: We may receive usage data from your PAP device manufacturer to:

Monitor and support therapy progress
Maintain accurate patient records
Provide treatment-related communications
Meet legal or regulatory requirements
Share relevant updates or product information (with your consent)

Only authorized Sleep Therapeutics staff access this data.

Sharing and Disclosure

Overview: We only share your information with those necessary to support your care or service.

We may share your information with:

Your referring physician or care team
Insurance companies for claims and verification
Our EMR provider (data is encrypted and securely hosted)
Third-party vendors supporting our systems (e.g., cloud services)
Regulatory bodies, if required by law
Authorized Sleep Therapeutics personnel

We do not sell or rent your personal information.

Data Storage and International Transfers

Overview: Your data may be securely stored outside of Canada

Some of our partners—including technology vendors and PAP manufacturers—store data on servers in other countries. These regions may have privacy laws that differ from Canadian standards.

We only work with trusted vendors that implement strong safeguards, including:

Encryption in transit and at rest
Strict access controls
Security monitoring and regular backups

How Long Do We Keep Your Information? We retain data only as long as necessary for care, regulatory, or business purposes. When no longer required, it is securely deleted or anonymized.

Your Rights

Overview: You have the right to access and control your personal information.

You may:

Request access to your health records
Ask for corrections or updates
Withdraw consent at any time (where permitted)
File a complaint with a provincial privacy authority

Telemedicine and Electronic Communication

Overview: We use secure digital tools, but some risk is inherent in electronic communication.

We use encrypted platforms for telemedicine and secure messaging. Despite our safeguards, risks such as misdelivery or unauthorized access may occur.

By using these services, you accept these risks. For sensitive matters, we may recommend a phone or in-person visit.

Website Use and Cookies

Overview: We collect limited website data to optimize your experience.

When you use our website, we may collect:

Device type, browser type, IP address
General location and pages visited
Time spent on content and link clicks

We use cookies and analytics to improve performance. You can manage cookie preferences in your browser.

Some features may include third-party social media tools, governed by their own privacy policies.

Retention of Your Information

Overview: We only keep data as long as necessary.

We retain your information to:

Provide and support care
Meet legal and regulatory requirements
Maintain operational records

When it is no longer needed, we securely delete or anonymize it.

Changes to This Policy

Overview: We will inform you of any significant changes.

We may update this policy from time to time. The latest version will always be available on our website.

Contact Us

Overview: Have questions? Reach out to our privacy team.

Sleep Therapeutics – Privacy Office
Email: security@sleeptherapeutics.ca

At Sleep Therapeutics, your privacy is our priority. We treat your data with the same care and respect we give to your health.

Contact Us

Have questions? Get in touch.