Philips Respironics recall: For more information about the recall and what we’re doing to support our customers, please visit our FAQs page.

FAQs

If you have a question, chances are someone else had the same one. Here’s a list of answers to common queries we get.

Can I pay off my outstanding balance?

Yes! PayBright payment plans are repayable in full or in part at any time, with no penalty. To make an extra payment, you can either login to your online account or call PayBright at 1-877-276-2780.

Do I need to register my machine with Philips Respironics?

Yes, you do.  If you are a patient we have already registered your device but, both the provider and the patient need to register for the recall.

You can register your machine on the Philips website or by phone (1-877-907-7508) to ensure that Philips knows your machine is active.

Please see the Addendum to the Position Statement from the Canadian Thoracic Society, Canadian Sleep Society and the Canadian Society of Respiratory Therapists here for more details.

Does my insurance company know how often I use my machine?

Some Insurance Providers require their clients to show proof of consistent use in order to get reimbursement. We will send this information on your behalf, or provide it to you, if you need proof of compliance for your claim.

Government of Canada: Public Advisory

July 27, 2022.

Read the latest update from Health Canada here.

How do I apply?

You can apply for a PayBright payment plan in two ways:

  1. By scanning the QR code displayed in our clinics.
  2. Pre-qualify here.

You will receive a response within a matter of seconds indicating the amount of funds granted to you.

How do I complete the transaction?

To complete the transaction, we need to make sure we know who you are! Please bring photo ID from a government agency, such as a Driver’s License or Passport. 

How do I make payments?

Your payments will be set up as convenient pre-authorized debits from your chequing account.

How do I qualify for a PayBright payment plan?

In order to qualify, you will need the following:

  • Smartphone
  • A Canadian bank account with online banking
  • Government-issued photo ID

How do I submit a claim for reimbursement?

Each Insurance Provider has specific requirements for reimbursement, we will advise and assist with paperwork to ensure that you have what you need. 

If you are eligible for reimbursement for CPAP equipment under your plan, you will need to submit your receipt along with your claim form.  When you make a purchase you will receive email confirmation of your purchase including a detailed PDF receipt that you can submit to your Insurance Provider.  If your purchase is made in-store you will receive a paper copy as well.

Many Insurance Providers allow online claim submission via their websites; however some may require submission by mail.  Claim forms can be found on your Insurance Providers website or from our clinic upon request.  

Don’t see it?

If we haven’t answered your question, please reach out and ask. One of our sleep specialists will be happy to help.

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