Philips Respironics recall: For more information about the recall and what we’re doing to support our customers, please visit our FAQs page.

FAQs

If you have a question, chances are someone else had the same one. Here’s a list of answers to common queries we get.

*NEW – PHILIPS Respironics Mask Recall Notice (updated September 28/22)

Wednesday, September 28th, 2022

Philips Respironics has issued a recall notice regarding the label and instructions for use applicable to certain Philips CPAP masks containing magnetic headgear clips.

To view the full recall notice, including FAQs and details on the updated labelling and instructions for use, please visit Philips Respironics website:

Read full notice

Read FAQs

Per the notice from Philips, the affected masks can continue to be used safely and effectively in accordance with the updated label and instructions for use if you or people in close proximity to you do not have implanted metallic medical devices or metallic objects in the body.

If you have any questions regarding this recall, you can reach Philips Respironics directly at

1-800-345-6443.

You can contact us at 1-877-782-0797, or your local clinic phone number can be found here.

 

Can I pay off my outstanding balance?

Yes! Affirm payment plans are repayable in full or in part at any time, with no penalty. To make an extra payment, you can either login to your online account or call Affirm at 1-877-276-2780.

Do I need to register my machine with Philips Respironics?

Yes, you do.  If you are a patient we have already registered your device but, both the provider and the patient need to register for the recall.

You can register your machine on the Philips website or by phone (1-877-907-7508) to ensure that Philips knows your machine is active.

Please see the Addendum to the Position Statement from the Canadian Thoracic Society, Canadian Sleep Society and the Canadian Society of Respiratory Therapists here for more details.

Does my insurance company know how often I use my machine?

Some Insurance Providers require their clients to show proof of consistent use in order to get reimbursement. We will send this information on your behalf, or provide it to you, if you need proof of compliance for your claim.

Government of Canada: Public Advisory

July 27, 2022.

Read the latest update from Health Canada here.

How do I apply?

You can apply for an Affirm payment plan in two ways:

  1. By scanning the QR code displayed in our clinics.
  2. Pre-qualify here.

You will receive a response within a matter of seconds indicating the amount of funds granted to you.

How do I complete the transaction?

To complete the transaction, we need to make sure we know who you are! Please bring photo ID from a government agency, such as a Driver’s License or Passport. 

How do I make payments?

Your payments will be set up as convenient pre-authorized debits from your chequing account.

How do I qualify for an Affirm payment plan?

In order to qualify, you will need the following:

  • Smartphone
  • A Canadian bank account with online banking
  • Government-issued photo ID

Don’t see it?

If we haven’t answered your question, please reach out and ask. One of our sleep specialists will be happy to help.

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