Philips Respironics recall: For more information about the recall and what we’re doing to support our customers, please visit our FAQs page.

FAQs

If you have a question, chances are someone else had the same one. Here’s a list of answers to common queries we get.

Can I pay off my outstanding balance?

Yes! PayBright payment plans are repayable in full or in part at any time, with no penalty. To make an extra payment, you can either login to your online account or call PayBright at 1-877-276-2780.

Does my insurance company know how often I use my machine?

Some Insurance Providers require their clients to show proof of consistent use in order to get reimbursement. We will send this information on your behalf, or provide it to you, if you need proof of compliance for your claim.

How do I apply?

You can apply for a PayBright payment plan in two ways:

  1. By scanning the QR code displayed in our clinics.
  2. Pre-qualify here.

You will receive a response within a matter of seconds indicating the amount of funds granted to you.

How do I complete the transaction?

To complete the transaction, we need to make sure we know who you are! Please bring photo ID from a government agency, such as a Driver’s License or Passport. 

How do I make payments?

Your payments will be set up as convenient pre-authorized debits from your chequing account.

How do I qualify for a PayBright payment plan?

In order to qualify, you will need the following:

  • Smartphone
  • A Canadian bank account with online banking
  • Government-issued photo ID

How do I submit a claim for reimbursement?

Each Insurance Provider has specific requirements for reimbursement, we will advise and assist with paperwork to ensure that you have what you need. 

If you are eligible for reimbursement for CPAP equipment under your plan, you will need to submit your receipt along with your claim form.  When you make a purchase you will receive email confirmation of your purchase including a detailed PDF receipt that you can submit to your Insurance Provider.  If your purchase is made in-store you will receive a paper copy as well.

Many Insurance Providers allow online claim submission via their websites; however some may require submission by mail.  Claim forms can be found on your Insurance Providers website or from our clinic upon request.  

I have seen foam repair kits offered online at Amazon.com and elsewhere from third parties. Can I buy one and install it instead of returning my device?

 

No. Philips Respironics is issuing an urgent alert to patients and customers regarding fraudulent CPAP “repair kits” being offered for sale by third parties, and advertised as a correction for the on-going sound abatement foam recall / field safety notices. Philips Respironics is taking action to halt the unauthorized sale of fraudulent repair kits.

These fraudulent “repair kits” are not approved for use with Philips Respironics devices. They are not manufactured by Philips or their partners, and may pose a health hazard if used.

As part of the remediation, Philips Respironics is offering repair or replacement of affected devices free of charge. Philips Respironics does not offer repair kits for sale, nor would we authorize third parties to do so.

Devices affected by the recall / field safety notice must be serviced only by qualified technicians. They do not include user serviceable parts. Attempts to remove or change the sound abatement foam may render the device permanently inoperative and create health hazards.

Please continue to follow the recall / field safety notice instructions you have received for affected Philips Respironics Sleep & Respiratory Care devices. The latest information regarding this action can be found at our publicly available web site: https://www.philips.com/src-update.

I read about the eXciteOSA device, is this covered by insurance?

The eXciteOSA device is not currently covered by insurance. If your benefit plan includes a Health Spending Account this coverage may extend to the purchase of the eXciteOSA.  Please contact your Insurance Provider for clarification of this coverage.  

 

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If we haven’t answered your question, please reach out and ask. One of our sleep specialists will be happy to help.

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